FAQ's
Do you accept returns, exchanges and refunds?
If there is a discrepancy between the order placed in terms of sizing, color or defects we offer replacements or refunds. We however cannot offer replacements or refunds if the order placed is incorrect from the buyer’s end. Hence, we urge buyers to thoroughly check the size chart before placing your order, we also send an email after the order is placed to make sure that all details provided by buyers are correct. We do not offer any refunds on preorders; you may choose not to buy the final product or change the order size/color.
What does a preorder mean?
Preorder is an order for a product placed before it is available for purchase. Effectively at Thaely, a buyer pays 10% off the product’s amount in advance to book it and the rest 90% once it is available. This ensures your preferred product is owned by you before it gets sold out.
How long do you take to ship?
After ordering online, you will receive an email confirmation from SHIPPIT containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via Australia Post in 1-2 working days. If you wish to query a delivery please contact us at info@thaely.com.au
Where and how are your products made?
Please refer to our materials page (hyperlink this place to the materials page).
Do you accept bulk orders?
If you are a distributor, retailer or a reseller, please drop us an email with a detailed inquiry at sales@thaely.com
Are the shoes breathable and comfortable?
Yes, they are extremely breathable because of the vents we provided all around the shoe. We also use a woven RPET fabric on the toe box and tongue regions which makes the shoe very airy. We also use an extra thick insole that makes our shoes truly gentle on your feet.